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Refunds & Returns Policy

Clear rules for returns, replacements, and refunds.
Last updated: 2026-02-12
1. Return eligibility
  • Item must be unused (where applicable) and in original packaging
  • Return request should be placed within the allowed return window
  • Some categories (e.g., hygiene items) may be non-returnable
2. Common valid reasons
  • Wrong item delivered
  • Damaged item on delivery
  • Product not as described
  • Missing parts/accessories
3. How to request a return
  1. Go to My Orders
  2. Select the order and choose Return/Refund (if available)
  3. Provide reason and any evidence (photos) if requested
4. Refund method & timeline
If approved, refunds are processed using the original payment method where possible. Timelines depend on bank/courier processing and may take a few business days.
5. Contact
If you need help with a return/refund, contact support via Contact Us.
Related pages
Terms Privacy How to Order